All Terra Luxe items are thoughtfully designed and handmade using sustainable materials. Each piece is unique, with slight variations in color, texture, and design that reflect the craftsmanship behind our creations.

* Most items are made to order, with a production time of 7–10 business days.

* If materials need to be restocked, production may take up to 3 weeks.

* Once shipped, delivery times will vary based on your location.

You will receive a tracking number once your order is on its way.

We offer flat-rate shipping of $12 Australia-wide. Orders over $150 qualify for free shipping. For more details, visit our Shipping and Returns page.

Yes, many of our products can be customized to suit your preferences. If you'd like a specific color, size, or style, please contact us before placing your order to discuss available options.

Due to the handmade, made-to-order nature of our products, returns and exchanges are only accepted for damaged or defective items.

If there’s an issue with your order:

* Contact us within 7 days of receiving your item.

* Provide photos and details of the issue, and we’ll assist promptly.

To keep your Terra Luxe products looking their best:

* Bags and Accessories: Spot clean with a damp cloth. Avoid prolonged exposure to moisture.

* Home Décor: Dust regularly and avoid direct sunlight to prevent fading.

For specific care instructions, check the product page or contact us.

All Terra Luxe orders are beautifully packaged and include a free small gift as a token of appreciation. No additional steps are required—your items will arrive ready to delight.

If you have further questions or need assistance, you can reach us through our Contact Us page or email us directly at info@terraluxe.com.au.